CIS-SAM Exam Preparation

Certified Implementation Specialist - Software Asset Management

Official Exam Page ↗Official Study Guide ↗Practice Questions (40+)

Exam Details

60
Questions
90 min
Duration
70%
Passing Score
$450
Exam Fee

Exam Blueprint

ServiceNow Official Exam Blueprint
DomainWeight
Software Compliance Management
  • • Products and models, license metrics, entitlements, allocations, and software reconciliation
30%
Data Integrity & Sources
  • • Importing data, software discovery, normalization, and content services
28%
Extending SAM
  • • Software model lifecycle, retirement, installation optimization, reporting, and maintenance
15%
SAM Overview & Fundamentals
  • • Software asset management basics, process architecture, and recommended practices
14%
Operational Integration
  • • Contract and change management, service catalog, procurement, and software remediation
13%

Study Plan

Focus on high-weight topics first for maximum impact. Topics are ordered by exam weight.

1

Software Compliance Management

30% weight

Products and models, license metrics, entitlements, allocations, software reconciliation, and BYOL.

Key Concepts to Master:

Software models and productsLicense metrics and calculationsEntitlements and allocationsSoftware reconciliationLicense position and compliance+3 more
Practice (8 questions)Learn Concepts
2

Data Integrity & Sources

28% weight

Importing data, software discovery, normalization, content services, and publisher packs.

Key Concepts to Master:

Discovery integrationSoftware installation recordsContent Library and ServiceNow Content ServiceNormalization and classificationData import and sources+2 more
Practice (8 questions)Learn Concepts
3

Extending SAM

15% weight

Software model lifecycle, reporting, SaaS License Management, optimization, and third-party integrations.

Key Concepts to Master:

Dashboards and reportingAnalytics and metricsSaaS License ManagementSoftware Spend DetectionCloud license optimization+1 more
Practice (8 questions)Learn Concepts
4

SAM Overview & Fundamentals

14% weight

Software asset management basics, process architecture, application overview, and recommended practices.

Key Concepts to Master:

SAM application overviewSoftware Asset Workspace navigationSAM setup and configurationRoles and permissionsPublisher packs and content services+1 more
Practice (8 questions)Learn Concepts
5

Operational Integration

13% weight

Contract and change management, service catalog, procurement, software reclamation, and demand management.

Key Concepts to Master:

Software reclamation and removalEnd-of-life workflowsProcurement and demand managementService catalog integrationChange management integration+1 more
Practice (8 questions)Learn Concepts

Required Courses

Official Now Learning courses that cover the exam content.

Course information coming soon. Visit the official exam page for the latest requirements.

Official Documentation

ServiceNow docs pages that map to the exam domains.

Documentation links coming soon. Visit docs.servicenow.com for the official documentation.

Prerequisites

  • •ServiceNow CSA certification
  • •CIS-DF (Data Foundations) certification
  • •Software asset management experience
  • •Understanding of license models and compliance

Ready to Practice?

Test your knowledge with 40+ practice questions

Start Practicing