CIS-SAM Certification

SAM Overview & Fundamentals Questions

Software asset management basics, process architecture, application overview, and recommended practices.

8 total questions3 free questions
All CIS-SAM Questions

About SAM Overview & Fundamentals

SAM Fundamentals covers the core concepts of Software Asset Management in ServiceNow, including the SAM application features, Software Asset Workspace navigation, and publisher-specific capabilities.

Why This Matters for Your Exam

This domain represents 14% of the CIS-SAM exam. Questions cover SAM application functionality including Dashboards, Licensing, Discovery and Normalization, Reconciliation, Optimization, and Downgrade Rights.

Key Concepts to Master

Understand the six main feature areas of SAM: Dashboards, Licensing, Discovery and Normalization, Reconciliation, Optimization, and Downgrade Rights. Know how to navigate the Software Asset Workspace and access key reports and analytics.

Exam Tips

Know the navigation paths within Software Asset Workspace. Understand publisher pack add-ons and what features they enable. Results are updated with each reconciliation, not on a fixed schedule.

Practice Questions

10 questions available
1
knowledge

What is the navigation path to access the Engineering license overview dashboard in the Software Asset Workspace?

ASoftware asset > License Management > Engineering overview
BSoftware asset > Software Asset Workspace > Software asset analytics > Engineering license overview
CEngineering > License overview > Dashboard
DSoftware Asset Workspace > Reports > Engineering licenses

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2
understandingSelect all that apply

Which metrics are displayed in the Engineering license overview dashboard? (Choose two.)

ATotal spend and Potential savings
BHardware asset utilization
CTop denied products and Top denied users
DContract expiration dates

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3
knowledge

In the Engineering license overview dashboard, what does the User session summary report display?

ANumber of active user accounts in the system
BDuration of time spent by users (idle vs active) on products
CUser login frequency over the past year
DTotal number of sessions per user per product

👆 Click an option above to select your answer