CIS-SAM Certification

Operational Integration Questions

Contract and change management, service catalog, procurement, software reclamation, and demand management.

8 total questions3 free questions
All CIS-SAM Questions

About Operational Integration

Operational Integration covers how SAM integrates with other ServiceNow processes including software reclamation workflows, demand management for application rationalization, and procurement integration.

Why This Matters for Your Exam

This domain represents 13% of the exam. Questions cover the reclamation workflow states, Client Software Distribution (CSD 2.0) for automated removal, demand actions, and role requirements for various operations.

Key Concepts to Master

Understand the reclamation workflow states (Ready → Awaiting User → Awaiting Approval → Awaiting Revocation → Close Complete/Skipped). Know the five standard demand actions and the role requirements for demand creation.

Exam Tips

CSD 2.0 automates software removal; without it, manual uninstallation is required. Demand creation requires sam_admin or sam_user PLUS it_demand_user role. PPM Standard plugin is required for demand functionality.

Practice Questions

11 questions available
1
knowledge

What is the navigation path to access removal candidates in the Software Asset Workspace?

ASoftware Asset Workspace > Reconciliation > Removal candidates
BSoftware Asset Workspace > License usage > Removal candidates tab
CSoftware Asset Workspace > Optimization > Candidates
DSoftware Asset Workspace > Reclamation > View candidates

👆 Click an option above to select your answer

2
understandingSelect all that apply

What are valid reasons for reclaiming software in Software Asset Management? (Choose three.)

ALow usage
BOptimization generated due to consolidation
CSoftware version is outdated
DOverlapping subscriptions
EDiscovery scan completed

👆 Click an option above to select your answer

3
understanding

When a user receives a software reclamation email and selects 'Yes' to keep the software, what happens to the removal candidate record?

AThe record moves to Close Complete state immediately
BThe record state changes to Awaiting Approval for assignment group review
CThe software is automatically removed
DThe record is deleted from the system

👆 Click an option above to select your answer