Data Integrity & Sources Questions
Importing data, software discovery, normalization, content services, and publisher packs.
About Data Integrity & Sources
Data Integrity covers how software data flows into ServiceNow, Discovery integration, normalization processes, publisher packs for specific vendors, and third-party data source integration.
Why This Matters for Your Exam
This domain is 28% of the exam - the second largest. Expect questions on SCCM integration, publisher packs (Adobe, Citrix, IBM, Microsoft, Oracle, SAP, VMware), discovery models, software installations, and IRE API usage.
Key Concepts to Master
Understand the difference between software models and discovery models. Know the primary key fields for matching installations to discovery models (Publisher, Display Name, Version). Master publisher pack capabilities and when to use each.
Exam Tips
Discovery models cannot be created manually - they're auto-created during discovery. The IRE API is used for third-party discovery integration. SCCM plugins are being deprecated in favor of Service Graph Connectors. Each publisher pack has specific license metrics.
Practice Questions
14 questions availableWhich table is populated when setting up Microsoft SCCM for Software Asset Management?
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Which plugins must be activated to pull software usage data from Microsoft SCCM? (Choose two.)
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Which is NOT a supported publisher pack for Software Asset Management?
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