CIS-HR Practice Questions

Certified Implementation Specialist - Human Resources

81 practice questions across 4 topics • 15 free

Exam Overview

60
Exam Questions
90 min
Duration
70%
Passing Score
$450
Exam Cost
81+
Practice Questions
15
Free Questions

Practice Questions

81 questions from 4 topics
1
knowledge

Which role is required to create HR cases in ServiceNow?

Asn_hr_core.basic
Bsn_hr_core.case_writer
Csn_hr_core.manager
Dsn_hr_agent_ws.admin

👆 Click an option above to select your answer

2
knowledge

What is the navigation path to create a new HR case in ServiceNow?

AAll > HR Service Delivery > Create Case
BAll > HR Case Management > Create New Case
CAll > HR Administration > New Case
DAll > Employee Center > Submit Case

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3
understandingSelect all that apply

Which fields are available when creating an HR case in the Case Details section? (Choose two.)

ACOE (Center of Excellence)
BHR Profile ID
CHR service
DCost Center
EManager Approval

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4
understanding

What happens when you select the 'Skip verification' option during HR case creation?

AThe case is created without manager approval
BThe case is created without entering an employee name and the Employee Information section is not displayed
CThe case bypasses all validation rules
DThe case is assigned directly to an HR agent without routing

👆 Click an option above to select your answer

5
knowledge

Which widget provides a consolidated view of all tasks and to-dos assigned to an employee in Employee Center?

AQuick Links Widget
BMy Active Items Widget
CRecommended for you widget
DFavorites Page widget

👆 Click an option above to select your answer

6
knowledgeSelect all that apply

Which widgets are present on the Employee Center Pro home page? (Choose three.)

AContent Experience
BUpcoming Events
CMy Active Items
DEmployee Taxonomy
EWorkflow Designer

👆 Click an option above to select your answer

7
understanding

What is the purpose of the Recommended for you widget in Employee Center?

AShows tasks assigned to the employee
BHighlights the most relevant content based on popularity or ML algorithm
CDisplays the employee's organization chart
DProvides access to recently-used applications

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8
knowledge

What is the widget ID for the App Launcher in Employee Center Pro?

Aec-app-launcher
Bapp-launcher
Cweb_applications
Dapplication_menu

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9
knowledge

Which role grants access to create, manage, and add users to groups within Lifecycle Events?

Asn_hr_le.activity_reader
Bsn_hr_le.case_writer
Csn_hr_le.admin
Dsn_hr_le.activity_set_manager

👆 Click an option above to select your answer

10
knowledge

What is the plugin name for Lifecycle Events in ServiceNow?

Acom.sn_hr_core
Bcom.sn_hr_lifecycle_events
Ccom.sn_hr_le_transitions
Dcom.sn_onboarding_events

👆 Click an option above to select your answer

11
understanding

What is the purpose of the sn_hr_le.min_admin_count system property?

ASets the minimum number of activities in a lifecycle event
BPrevents deleting your only Enterprise Onboarding admin by requiring a minimum number of active users with the role
CLimits the number of concurrent lifecycle events
DSets the minimum approval count for HR cases

👆 Click an option above to select your answer

12
knowledgeSelect all that apply

Which tables are installed with the Lifecycle Events plugin? (Choose three.)

AActivity [sn_hr_le_activity]
BActivity Set [sn_hr_le_activity set]
CHR Lifecycle Events Case [sn_hr_le_case]
DEmployee Schedule [sn_hr_le_schedule]
EJourney Template [sn_hr_le_journey]

👆 Click an option above to select your answer

13
knowledge

What role is required to create or upload employee documents in Agent Workspace for HR Case Management?

Asn_hr_core.admin
Bsn_hr_ef.document_writer
Csn_hr_core.case_writer
Dsn_hr_ef.manager

👆 Click an option above to select your answer

14
understandingSelect all that apply

Which roles have permission to change purge authorization for employee documents? (Choose two.)

AEF admin [sn_hr_ef.admin]
BEmployee File Management Manager [sn_hr_ef.manager]
CHR Core Admin [sn_hr_core.admin]
DDocument Writer [sn_hr_ef.document_writer]

👆 Click an option above to select your answer

15
understanding

What makes Employee Relations (ER) cases different from standard HR cases?

AER cases require manager approval before creation
BER cases have tighter security due to their sensitive nature
CER cases cannot be assigned to groups
DER cases must always have an Opened for person

👆 Click an option above to select your answer

Exam Domains

HR System Architecture

30%

ServiceNow HR plugins, HR table structure, and application scoping

Core HR Applications & Employee Center

30%

Users, groups, skills, roles, assignment rules, HR services, catalog items, record producers, and Employee Center branding

HR Journeys & Lifecycle Events

20%

Lifecycle events, journeys, activity sets, trigger conditions, activities, audience, and activity field mappings

Security & Data Protection

20%

Platform security, role-based security, contextual security, delegated developer role, and HR data protection

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