HR System Architecture Questions

ServiceNow HR plugins, HR table structure, and application scoping.

26 total questions4 free questions

About HR System Architecture

The HR System Architecture domain covers the foundational technical components of ServiceNow HR Service Delivery, including plugin dependencies, the HR-specific table structure, and how application scoping works within the HR applications.

Why This Matters for Your Exam

This domain represents 30% of the CIS-HR exam. Questions cover HR plugin activation and dependencies, the HR case and employee tables, lifecycle event tables, and how scoped applications interact with HR functionality.

Key Concepts to Master

Understand the HR Core plugin and its dependencies, the sn_hr_core_case table for HR cases, employee tables and their relationships, and how HR scoped applications extend the base functionality while maintaining security boundaries.

Exam Tips

HR plugins must be activated in the correct order. The HR table structure extends the task table for cases. Know which tables are HR-specific vs platform tables. Scoped applications can extend HR functionality while respecting security.

Practice Questions

26 questions available
1
knowledge

Which role is required to create HR cases in ServiceNow?

Asn_hr_core.basic
Bsn_hr_core.case_writer
Csn_hr_core.manager
Dsn_hr_agent_ws.admin

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2
knowledge

What is the navigation path to create a new HR case in ServiceNow?

AAll > HR Service Delivery > Create Case
BAll > HR Case Management > Create New Case
CAll > HR Administration > New Case
DAll > Employee Center > Submit Case

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3
understandingSelect all that apply

Which fields are available when creating an HR case in the Case Details section? (Choose two.)

ACOE (Center of Excellence)
BHR Profile ID
CHR service
DCost Center
EManager Approval

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4
understanding

What happens when you select the 'Skip verification' option during HR case creation?

AThe case is created without manager approval
BThe case is created without entering an employee name and the Employee Information section is not displayed
CThe case bypasses all validation rules
DThe case is assigned directly to an HR agent without routing

👆 Click an option above to select your answer