CIS-SM Exam Preparation
Certified Implementation Specialist - Service Mapping
Exam Details
Exam Blueprint
ServiceNow Official Exam Blueprint| Domain | Weight |
|---|---|
Service Mapping Pattern Design
| 30% |
Service Mapping Configuration
| 20% |
Discovery Configuration
| 15% |
Configuration Management Database
| 15% |
Machine Learning
| 10% |
Service Mapping Engagement Readiness
| 10% |
Study Plan
Focus on high-weight topics first for maximum impact. Topics are ordered by exam weight.
Service Mapping Pattern Design
0% weightPattern Designer operations, steps, temp variables, command line console, parsing strategies, WMI/SSH/SNMP scripting, regex, and application identification sections
Service Mapping Configuration
0% weightSetup and configuration files, tuning, entry points, CI types, credentials, service maps, schedules, service groups, and technical services
Discovery Configuration
0% weightDiscovery behaviors, clusters, IP services, schedules, MID servers, PCIE phases, ECC queue, and troubleshooting authentication errors
Machine Learning
0% weightService Mapping methods guidance, ML-powered mapping, Service Mapping Workspace, and mapping service candidates
Configuration Management Database
0% weightCI Class Manager, CMDB Health Dashboard, tables, reclassification, identification rules, reconciliation rules, and de-duplication tasks
Service Mapping Engagement Readiness
0% weightService definition, shared services, licensing, MID server requirements, implementation planning, security requirements, and measurable KPIs
Required Courses
Official Now Learning courses that cover the exam content.
Course information coming soon. Visit the official exam page for the latest requirements.
Official Documentation
ServiceNow docs pages that map to the exam domains.
Documentation links coming soon. Visit docs.servicenow.com for the official documentation.
Prerequisites
- •ServiceNow CSA certification
- •CIS-Discovery certification recommended
- •Service Mapping implementation experience