CIS-SM Practice Questions
Certified Implementation Specialist - Service Mapping
60 practice questions across 6 topics • 15 free
Exam Overview
Practice Questions
60 questions from 6 topicsWhen discovering Citrix Xen Hyper-V resources, which commands does ServiceNow Discovery use to find and map the hypervisor components?
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Which prerequisites must be verified before discovering Citrix Xen Hyper-V resources? (Choose two.)
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Which system property must be set to true to enable network router discovery in ServiceNow?
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Which roles are preconfigured by Service Mapping to manage application services? (Choose two.)
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What capability does the app_service_user role provide compared to the itil role for viewing application services?
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In a hierarchy of service groups, what happens when a user is granted access to a parent service group?
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How does Service Mapping classify discovery errors? (Choose two.)
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Under what conditions are discovery errors not assigned to any category in Service Mapping?
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An administrator needs to notify an external team member who doesn't use ServiceNow to fix a discovery error. Which action should they use?
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What is the relationship between tag-based mapping results and pattern-based mapping results in Service Mapping?
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When using Predictive Intelligence with traffic-based discovery, what does Service Mapping automatically add to service instances?
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When creating a serverless discovery schedule for NetApp SolidFire storage discovery, what type of discovery should be selected in the Discover field?
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Which SolidFire Cluster Admin credentials must be configured as Basic Auth credentials for Element API authentication? (Choose two.)
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What are the two types of credentials that Service Mapping uses for top-down discovery? (Choose two.)
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Which type of application services CANNOT be fine-tuned or edited from the map view?
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Practice by Topic
Focus on specific areas to strengthen your weak points
Exam Domains
Service Mapping Pattern Design
30%Pattern Designer operations, steps, temp variables, command line console, parsing strategies, WMI/SSH/SNMP scripting, regex, and application identification sections
Service Mapping Configuration
20%Setup and configuration files, tuning, entry points, CI types, credentials, service maps, schedules, service groups, and technical services
Discovery Configuration
15%Discovery behaviors, clusters, IP services, schedules, MID servers, PCIE phases, ECC queue, and troubleshooting authentication errors
Machine Learning
10%Service Mapping methods guidance, ML-powered mapping, Service Mapping Workspace, and mapping service candidates
Configuration Management Database
15%CI Class Manager, CMDB Health Dashboard, tables, reclassification, identification rules, reconciliation rules, and de-duplication tasks
Service Mapping Engagement Readiness
10%Service definition, shared services, licensing, MID server requirements, implementation planning, security requirements, and measurable KPIs
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