CIS-FSM Practice Questions
Certified Implementation Specialist - Field Service Management
60 practice questions across 4 topics • 15 free
Exam Overview
Practice Questions
60 questions from 4 topicsFrom which locations can a dispatcher dispatch work order tasks to qualified agents in Field Service Management?
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Which capabilities are available to field agents when using the Now Mobile Agent application in offline mode? (Choose two.)
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Which fields can be configured in the Task Information section of a Work Order Template? (Choose three.)
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Which role is NOT authorized to dispatch work order tasks in Field Service Management?
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Which plugin must be activated before installing the Field Service Management Virtual Conferencing Integration application?
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When integrating Field Service Management with Customer Service Management, which two fields on the Work Order form automatically update related fields? (Choose two.)
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Which task is NOT included in the Work Order Task Types category of the Field Service Management guided setup?
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A company wants to implement virtual conferencing capabilities in Field Service Management using Microsoft Teams. Which two ServiceNow Store applications must be installed to support this integration?
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An administrator needs to add buffer time between field service tasks to allow agents to complete documentation before traveling to the next location. Which Schedule Optimization property should be configured?
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What happens to the Schedule Optimization qualifier type when the Field Service Territory model is enabled?
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Which two types of user groups are most commonly configured in Field Service Management? (Choose two.)
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When setting up a user group for field service agents, which three tabs are available for adding additional configuration? (Choose three.)
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Which system property controls the timing of upcoming task reminder notifications sent to field service agents?
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Which SLA-related push notifications can be sent to assigned agents and agent managers in Field Service Management? (Choose two.)
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Which of the following is NOT a valid push notification action for work order tasks in Field Service Management?
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Practice by Topic
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Exam Domains
Field Service Management Fundamentals
42%Field service types, modules and industry use cases, solution features, process lifecycle, personas, roles, work order initiation and delivery, mobile application usage, and agent skills and schedules
Implementation Planning
3%Preparation activities, stakeholders, good practices, ServiceNow maturity levels, and integrations with applications and data sources
Implementing Field Service Processes
52%Foundational data configuration, field service business processes, work order templates, workforce management, preventive maintenance, inventory management, scheduling methods, dispatcher workspace, appointment booking, time recording, and labor rate cards
Implementing Related Processes
3%Agent feedback and tracking, targeted communications, contextual knowledge, and Now Agent mobile application setup and usage
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